Pickens YMCA Personal Training Session Policies

At Pickens YMCA, we strive to provide the best possible experience for our members. To ensure that we can maintain a high level of service and accommodate all our clients, we have established the following cancellation policy for personal training sessions:

1. No Shows: If a client does not show up for a scheduled personal training session without prior notice, the session will be considered as completed and will be debited from the client’s package.
2. Short Notice Cancellations: If a client cancels a personal training session with less than 24 hours’ notice, the session will also be considered as completed and will be debited from the client’s package.
3. Late Arrivals: If a client arrives late for a scheduled session, we will do our best to accommodate the remaining time. However, the session will end at the originally scheduled time, and the full session will be debited from the client’s package.
4. Non-Transferable Sessions: All purchased personal training sessions are non-transferable and cannot be used by another member.
5. Session Expiration: All personal training sessions must be used within one year of the purchase date. Any unused sessions after this period will expire and cannot be refunded or credited.
6. Current Member: The individual using the sessions needs to be current PCYMCA member.

We understand that emergencies and unforeseen circumstances can occur. If you have a genuine emergency, please contact us as soon as possible, and we will do our best to accommodate your situation.

Thank you for your understanding and cooperation.

Sincerely,

The Pickens YMCA Team